our delivery and returns

DELIVERY

We use an Express DPD service for all deliveries to the UK and EU. 

UNITED KINGDOM

Express DPD delivery, 1 - 2 working days, within the United Kingdom is FREE 

IRELAND

Standard DPD delivery, 3 - 5 working days, is £5

Please note that gus + beau do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom. 

EUROPEAN UNION 

Standard delivery, 3 – 5 working days, within the European Union is £15

Please note that gus + beau do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom. 

REST OF THE WORLD 

We currently only ship to the UK and EU. Sign up to our email to hear when we start shipping to the rest of the world or email us for a shipping quote hello@gusandbeau.com.

Please note that gus + beau do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom. 

DUTIES

gus + beau is based in the UK. If you live in a country where duty is payable on goods sent from the UK, please note this is not included in the cost of the item. 

Duties are the responsibility of the receiver. As of 1st January 2021, this includes the EU and Ireland.

RETURNS + EXCHANGES 

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days of receipt and in perfect saleable condition with original packaging.

REFUNDS 

Please email us at: hello@gusandbeau.com listing your name, order number, the product you wish to return and the reason for that return. 

Then please post your goods back to us within 14 days of receipt, including your name and order number and reason for return inside the package. Please note the customer is responsible for the return costs. 

Returns Address: gus + beau, Unit 6, Causewayend, Station Rd, Manningtree, Colchester CO11 2LH

If approved, your refund (if the goods are in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from us receiving your parcel before the refund is completed.

EXCHANGES 

There is no need to email in advance if you simply require an exchange. Please return the playmat to us with a note detailing what you would like to exchange your purchase for. 

The items must be sent back in perfect condition – in a saleable condition with original packaging. 

All items returned to us are at your own risk, so we recommend using a recorded delivery service. 

Returns Address:

gus + beau, Unit 6A, Causewayend, Station Rd, Manningtree, Colchester CO11 2LH

Once your return is received and has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.